How Transportation Assistance Works
How It Works
From request to confirmed ride
- 1
Submit the Transportation Request
Complete the secure request form with your trip details, accessibility needs and consent.
- 2
Complete the Preliminary Review
Staff review the request, contact you with safe-contact rules and request any missing information.
- 3
Verify Eligibility, Funding and Accessibility
We verify funding sources, accessibility requirements and any authorization needed for the trip.
- 4
Match the Request With an Available Option
We locate a direct ride, contracted provider, community referral, voucher or transit option based on the request.
- 5
Confirm the Trip and Provide Updates
Once an option is confirmed, you receive trip instructions and status updates through the portal.
What a request may result in
- Direct COCAS transportation
- Direct ME Living transportation
- Transportation-provider referral
- Medicaid broker referral
- Health-plan transportation referral
- Public-transit navigation
- Paratransit navigation
- Ride voucher
- Gas-card support
- Volunteer-driver match
- Another community-resource referral
- Waitlist
- Request declined because no safe or authorized option is available
Submitting a request does not create a guaranteed reservation.