Question 1

Does submitting a request confirm my ride?

Accepted Answer

No. Staff must review the request and confirm an available transportation option.

Question 2

Is this an emergency ambulance service?

Accepted Answer

No. Medical emergencies require emergency medical services.

Question 3

What destinations may be approved?

Accepted Answer

Healthcare, employment, education, housing, benefits, legal, food, reentry and other essential destinations may be considered.

Question 4

Can I request wheelchair-accessible transportation?

Accepted Answer

Yes. Enter the mobility and accessibility information so an appropriate option can be located.

Question 5

Can a caregiver or child travel with me?

Accepted Answer

It may be possible. Include every passenger and required accommodation in the request.

Question 6

Can I request a recurring ride?

Accepted Answer

Yes. Recurring requests require separate review, capacity and funding confirmation.

Question 7

Does Medicaid pay for every requested trip?

Accepted Answer

Coverage and authorization depend on the state, plan, eligibility, destination and applicable transportation rules.

Question 8

Can COCAS help with a bus pass or gas card?

Accepted Answer

Some programs may offer passes, vouchers or gas assistance when funding is available.

Question 9

How much notice is required?

Accepted Answer

Advance-notice requirements vary by provider, location, purpose and funding source.

Question 10

Can I request transportation from a hospital?

Accepted Answer

Yes. Hospital-discharge transportation requires safe discharge details and an appropriate transportation level.

Question 11

Will my address be public?

Accepted Answer

No. Pickup and destination information is private.

Question 12

Can a referring agency check the trip status?

Accepted Answer

A referring agency may view only the limited status information authorized for release.

Transportation Assistance FAQ